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Solutions

Take your contact center to a new level!

Control your entire customer lifecycle, from lead generation to payment, with business solutions pre-integrated into your contact center.

 

CRM

  • Customers & Opportunities
  • Pipelines & Opportunities
  • Omnichannel Communications
  • Workflow Automation

 

HELP DESK

  • Customer Portal
  • Knowledge Base
  • Ticketing Management
  • Service Automation

 

CHARGES 

  • Portfolio Management
  • Omnichannel Traceability
  • Self-service for Payments
  • Management Analysis

 

MARKETING 

  • Lead Generation
  • Content Management
  • Lead Management
  • Customer Lifecycle

 

Learn more about how Call 2 Solve helps you optimize your operation. Contact us today. We will be more than glad to assist you!

CRM

Our CRM system facilitates efficient management of customer relationships by centralizing all information in one place to improve communication and follow-up. With our advanced tools, you can increase your team’s productivity, improve customer satisfaction, and maximize sales opportunities.

 

We provide advanced CRM tools to efficiently manage your customer relationships, facilitating tracking and communication.

Benefits:

  • Centralized data management: Keep all customer information in one place for easy access.

  • Improved communication: Foster a closer relationship with customers through personalized communications.

  • Increased team efficiency: Boost productivity with tools that facilitate customer management.

 

Need to improve your customer relationship management? Contact us for a demo of our CRM.

 

  1. Customers & Opportunities

 

We develop strategies to identify new business opportunities with existing customers, optimizing your sales and marketing efforts.

Benefits:

  • Sales increase: Identify and capitalize on new business opportunities.

  • Customer loyalty: Strengthen the relationship with existing customers through personalized strategies.

  • Sales resource optimization: Improve the efficiency of your sales team with detailed customer information.

 

Discover how to increase your sales with our services. Request a quote.

 

  1. Pipelines and Opportunities

 

Optimize your sales pipeline and maximize business opportunities with our customized opportunity management solutions.

Benefits:

  • Clear pipeline visualization: Facilitate the tracking and management of each stage of the sales process.

  • Higher closing rate: Improve your sales team’s effectiveness with data-driven strategies.

  • Opportunity prioritization: Maximize time and resources by focusing on the highest potential opportunities.

 

Improve your sales pipeline. Get a quote for our services today.

 

  1. Omnichannel Communications

 

Integrate all your communication channels to offer seamless and consistent customer experience, regardless of the contact medium.

Benefits:

  • Unified experience: Offer your customers consistent experience across all channels.

  • Better customer interaction: Increase customer satisfaction through quick and effective responses.

  • Operational efficiency: Optimize resources by managing all communications from a centralized platform.

 

Integrate all your communication channels. Request a demo today.

 

  1. Workflow Automation

 

Automate internal and external processes to improve operational efficiency and reduce response times.

Benefits:

  • Cost reduction: Minimize operational costs by automating repetitive tasks.

  • Greater accuracy: Reduce human errors and improve process consistency.

  • Increased productivity: Allow your team to focus on strategic and high-value tasks.

 

Automate your workflows to be more efficient. Explore our solutions.

HELP CENTER

Our Help Center is designed to offer high-quality customer support through a self-service portal, an accessible knowledge base, and advanced ticket management tools. These solutions help improve customer experience, reduce response times, and increase operational efficiency.

 

  1. Customer Portal

 

Provide your customers with an online portal where they can manage their queries, services, and orders autonomously.

Benefits:

  • Customer empowerment: Customers can access and manage their information directly.
  • Reduced workload: Decrease the number of support queries, freeing up resources for more complex tasks.
  • Improved customer satisfaction: Offer a faster and more satisfying experience.

 

Improve your customers’ experience with our online portal. Request a quote.

 

  1. Knowledge Base

 

We develop and maintain a comprehensive knowledge base that allows customers to quickly find answers and solve common problems on their own.

Benefits:

  • Customer autonomy: Reduce reliance on technical support and improve customer satisfaction.
  • Support cost savings: Decrease the number of inquiries to the help center.
  • Ease of update: Keep information up-to-date and accessible for all customers.

 

Provide a quick solution to your customers with our knowledge base. Request more information.

 

  1. Ticket Management

 

Efficient management of support tickets to ensure all queries and issues are resolved promptly.

Benefits:

  • Effective tracking: Ensure no ticket is left unattended with a comprehensive management system.
  • Problem prioritization: Optimize resource allocation based on the urgency and impact of each ticket.
  • Improved service: Increase customer satisfaction through quick and efficient problem resolution.

 

Enhance ticket management with our solutions. Request a demo.

 

  1. Service Automation

 

Automate customer service processes to reduce response times and improve service efficiency.

Benefits:

  • Improved efficiency: Reduce resolution times and increase the capacity to handle queries.
  • Lower costs: Less need for staff to handle repetitive requests.
  • Service consistency: Ensure all customers receive quality service.

 

Take your service to the next level with automation. Get a quote for our solutions now.

CHARGES

Our Help Center is designed to offer high-quality customer support through a self-service portal, an accessible knowledge base, and advanced ticket management tools. These solutions help improve customer experience, reduce response times, and increase operational efficiency.

 

  1. Customer Portal

 

Provide your customers with an online portal where they can manage their queries, services, and orders autonomously.

Benefits:

  • Customer empowerment: Customers can access and manage their information directly.
  • Reduced workload: Decrease the number of support queries, freeing up resources for more complex tasks.
  • Improved customer satisfaction: Offer a faster and more satisfying experience.

 

Improve your customers’ experience with our online portal. Request a quote.

 

  1. Knowledge Base

 

We develop and maintain a comprehensive knowledge base that allows customers to quickly find answers and solve common problems on their own.

Benefits:

  • Customer autonomy: Reduce reliance on technical support and improve customer satisfaction.
  • Support cost savings: Decrease the number of inquiries to the help center.
  • Ease of update: Keep information up-to-date and accessible for all customers.

 

Provide a quick solution to your customers with our knowledge base. Request more information.

 

  1. Ticket Management

 

Efficient management of support tickets to ensure all queries and issues are resolved promptly.

Benefits:

  • Effective tracking: Ensure no ticket is left unattended with a comprehensive management system.
  • Problem prioritization: Optimize resource allocation based on the urgency and impact of each ticket.
  • Improved service: Increase customer satisfaction through quick and efficient problem resolution.

 

Enhance ticket management with our solutions. Request a demo.

 

  1. Service Automation

 

Automate customer service processes to reduce response times and improve service efficiency.

Benefits:

  • Improved efficiency: Reduce resolution times and increase the capacity to handle queries.
  • Lower costs: Less need for staff to handle repetitive requests.
  • Service consistency: Ensure all customers receive quality service.

 

Take your service to the next level with automation. Get a quote for our solutions now.

MARKETING

We offer integrated marketing solutions that help companies identify and attract potential customers through strategic and targeted campaigns. Our platform allows you to manage content, automate workflows, and optimize the customer lifecycle to maximize return on investment and foster customer loyalty.

 

  1. Lead Generation

 

We identify and attract potential customers interested in your products or services through strategic and targeted marketing campaigns.

Benefits:

  • Increase in qualified leads: Boost the number of prospects with high conversion potential.
  • Resource optimization: Reduce customer acquisition costs through better targeting.
  • Improved ROI: Maximize return on investment in marketing campaigns.

 

Want to increase your potential customers? Request a quote for lead generation today.

 

  1. Content Management

 

We create, organize, and distribute high-quality content that resonates with your audience, improving your online presence and fostering customer loyalty.

Benefits:

  • Increased visibility: Improve your search engine ranking with relevant content.
  • Higher engagement: Keep your audience engaged and increase interaction with your brand.
  • Improved brand reputation: Establish your brand as a thought leader in your industry.

 

Improve your content strategy. Request a quote now.

 

  1. Leadership Management

 

We implement strategies to identify, cultivate, and convert the best thought leaders within your company, driving innovation and business development.

Benefits:

  • Accelerated business growth: Leverage leaders’ skills to guide your company toward new horizons.
  • Strengthened organizational culture: Foster a positive and collaborative work environment.
  • Innovation boost: Develop innovative and sustainable solutions.

 

Empower your leaders. Learn how we can help you today.

 

  1. Customer Lifecycle

 

We manage every phase of the customer lifecycle, from acquisition to retention, ensuring an optimized and personalized customer experience.

Benefits:

  • Higher customer retention: Foster long-term relationships through loyalty strategies.
  • Increase in repeat sales: Leverage upselling and cross-selling opportunities.
  • Optimized customer experience: Improve customer satisfaction and loyalty.

 

Enhance your customers’ experience throughout their lifecycle. Request more information today.

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